Returns & refunds
14 days to change your mind, and free replacement if anything arrives damaged.
Changed your mind?
You can return any print within 14 days of delivery for a full refund, as long as it is unused and in its original condition and packaging. Email info@thetravelprintcompany.co.uk with your order number and we'll send the return address. Return postage is paid by you unless the print is damaged or faulty; we recommend a tracked service, as we can only refund what reaches us. Refunds go back to the original payment method within 14 days of the print arriving with us.
Arrived damaged or not as described?
Send a photo of the print and the packaging to info@thetravelprintcompany.co.uk as soon as it arrives. We reprint and resend at no cost, or refund in full if you'd rather — no need to post the damaged print back.
Cancelling before it ships
Prints go to press quickly, but if you catch us before your order is printed we can cancel or amend it in full. Reply to your confirmation email or call 0203 8334925.
Your rights
None of this affects your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. See also our delivery page and the privacy policy.